FAQs

How are your products produced?

All our products are printed using the Giclée method.

For our prints, we chose this option rather than photo paper, as this museum-quality paper is extremely consistent and will give you a beautiful print that will last a lifetime. 

In terms of our eco credentials, we print using water-based inks and source our paper and wood from sustainable forests. We also try and use only what is absolutely when it comes to packaging.

Which frame should I choose?

We're fans of a black frame but if you want to see what our white and natural wood options look like, take a peek below, where you can see all three colours.

Box frames:

Canvas float frames:

How long will it take me to receive my print or canvas?

Each one of our products is bespoke printed for you after you place your order. As a result, please allow 7 – 10 days for production to take place, after which your order will ship.

What are your shipping times?

These vary depending on your location. If you are based in the USA, you will receive tracking information once your order ships.

Please note that customs delays can sometimes add to shipping times for international orders. Please also note that we unfortunately cannot be responsible for any possible customs charges you may incur. 

What if my order arrives damaged?

Please send us some photos of the damage, along with your order number and we’ll make things right. Our e-mail address is store@worldnaturephotographyawards.com

Do you accept returns?

Yes. You have the right to return your order if you inform us within 14 days of receiving it. You then have a further 14 days to ensure that the product is returned to our central returns address in the UK. You are responsible for any costs of shipping the product back to us and for ensuring that it arrives in a resaleable condition. Once we inspect your return, we will issue you with a refund if it has arrived in good condition.